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Information

Please note Apple & Ivy will be closed from Thursday, July 24th through Sunday, August 3rd. All orders placed during this time frame will be created and shipped out after the store reopens the week of August 4th. 

Rush orders placed between July 24th and August 3rd will ship out on August 4th

Priority orders placed between July 24th and August 3rd will ship out on August 5th

Standard orders placed between July 24th and August 3rd will ship out under their normal processing time of 11 business days.  For example, an order placed on July 29th will ship out on August 12th.  

During the store closure we will have limited email and phone access.  

ORDER PROCESSING

All items are handmade and are made to order.  We accept payments through Paypal or via a credit card.  We accept the following credit cards: Visa, MasterCard, and Discover.  You do not need a Paypal account to complete your order.   Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

Paypal Click here for information on paying via Paypal

Credit Card Click her for information on paying via Credit Card


ORDER CREATION TIME

All orders (except ready to ship items) are made to order.  Each item is handmade.  We offer three levels of processing times; standard, priority and rush.

Standard processing ships out in 11 business days

Priority processing ships out in 5 business days

Rush processing ships out in 3 business days

Please note our business hours are 9am EST to 4pm EST Monday through Friday.  Orders placed after 4pm EST will be considered an order for the following day in regards to processing time.  

Below is a guideline chart to help illustrate when your order would ship out based on what day you place the order and what processing method you select.  Please note the guidelines are for orders placed before 4pm EST.  For orders after 4pm EST refer to the following day timelines.

Monday - Rush ships Wednesday, Priority ships Friday, Standard ships 2nd Monday 

Tuesday - Rush ships Thursday, Priority ships following Monday, Standard ships 2nd Tuesday

Wednesday - Rush ships Friday, Priority ships following Tuesday, Standard ships 2nd Wednesday

Thursday - Rush ships following Monday, Priority ships following Wednesday, Standard ships 2nd Thursday

Friday - Rush ships following Tuesday, Priority ships following Thursday, Standard ships 2nd Friday.

Shipping prices are based on the value amount of items in the cart at checkout time. 

For very large orders and custom orders the creation time might be longer.  If you need a very large order or a custom order by a certain date please let us know prior to placing an order or shortly after placing the order so that we can plan accordingly. 


RETURNS 

Unused items can be returned within 15 days of the delivery date (please see below for exceptions).  Please use the return form listed below and include with your return.  Products must be returned in the same order they were delivered, in the Apple & Ivy cellophane packaging. If a product is returned without the Apple & Ivy packaging, a 15% restocking fee will be deducted from the refund amount. It is recommended to use a shipping service that offers tracking and/or insurance of the package. A refund cannot be given to packages that do not arrive and/or cannot be tracked.

A full refund, minus the shipping cost, will be refunded to the customer within 5 business days of receiving the returned item. Upon receipt of returned goods, Apple & Ivy reserves the right to deny refund if the merchandise does not meet return policy requirements.  Used products cannot be returned. 

In the event that we processed an order incorrectly or you received defective merchandise, we will gladly replace or take back that item for a full refund at our expense. A pre-paid USPS shipping package will be mailed to you along the new item.

Custom Order Returns

Due to the nature of their order, refunds cannot be given on custom orders except for defects in workmanship.  Custom order include: Items made from fabrics not in our current inventory, items made from customer fabrics, tie conversion items, custom widths, lengths, sizes, etc. 

Special Order and Wedding/Large Order Returns

Due to the nature of their order, special orders and large/wedding package orders are not returnable.  Large or wedding packages are orders that receive our discounted price for multiple items.  For wedding orders we strongly advise obtaining a free swatch sample of the design you would like prior to placing an order to ensure the colors will match. 


EXCHANGES

Exchanges can be made within 15 days of the delivery date.  Customer is obligated to pay for the shipping costs of returning the unused product, plus the shipping costs of shipping out the new product.  If the exchange is due to a mistake on our end then the customer will not pay any shipping costs for the returned or new product. 


RETURN OR EXCHANGE FORM

To send a return or exchange, please fill out our form listed here.


SHIPPING     

All items are handmade and made to order.  We offer three levels of processing times; standard, priority and rush.

Standard processing ships out in 11 business days

Priority processing ships out in 5 business days

Rush processing ships out in 3 business days

Please note our business hours are 9am EST to 5pm EST Monday through Friday.  Orders placed after 5pm EST will be considered an order for the following day in regards to processing time.  

We use USPS for our shipping needs.   We can guarantee when the order will ship out and be handed off to USPS, however, we cannot guarantee when the order will arrive. USPS, like any delivery service, has occasional delays due to things like weather, time of year, etc.  Please consider any shipping or transit time offered to you by Apple & Ivy serve only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.


INTERNATIONAL ORDERS

Our International orders are shipped via USPS Priority Mail.  The cost for Priority mail is slightly higher than first class mail but we do this because there is a tracking number attached to priority mail which will ensure your package can be tracked.  We also offer UPS and Fedex International shipping.  Please contact for current rates for Fedex and UPS.  All International orders ship out using our standard processing time which is 11 business days.  Should you need an International order sooner please contact us for details.  


PROMOTIONS AND DISCOUNTS

At Apple & Ivy we offer sale promotions throughout the year.  These promotions include sale prices and free include item promotions.  Most of the time we offer these promotions through an automatic cart addition so that no promo codes are needed.  Should you return an item that is at a sale price, the sale price will be the price that is credited to you.  For a free item promotion, the free item will need to be return should the purchased item be returned.  

At Apple & Ivy we also offer discounts for multiple items.  For 8 or more items we offer an automatic 10% discount that is applied to your shopping cart.  No discount code is needed for this promotion.  If one or more of the discounted items should be returned the discount price will be the price credited.  If you have any questions about our polices please feel free to contact us.  


COLORS

Colors are represented in the product description and in the photos.  Please note that different computer screens will display certain colors differently.  If you are needing to match a specific color, then you may request a free sample of the fabric be mailed to you.  Please see our sample request form.


GIFT GIVING

Our items make a great gifts for a new baby, a birthday, or any other special day.  We do offer a gift packaging service for an extra free.  Please contact us for details.


NECKTIE TYPES AND SIZES 

We offer two different necktie styles. We offer a traditional style tie and a pre-tied clasp tie (exclusively for children).  Our pre-tied clasp style tie is easy on and easy off. The tie is pre-tie and fastened in the back with a clasp. This style tie also has a side adjustable slide, allowing the neck to be shortened or lengthened to achieve the perfect neck fit. This style tie comes in sizes for newborn through age 13.  Our traditional style tie is worn around the neck and then tied in the front like a traditional tie. This style tie comes sizes for ages 3 through adult.  Please visit our sizing guide for information on our necktie sizes. 


BOW TIE TYPES AND SIZING

We offer three different bow tie styles. We offer a freestyle bow tie, pre-tied clip on and a pre-tied clasp bow tie.  Our pre-tied clasp style bow tie is easy on and easy off. The bow tie is pre-tie and fastened in the back with a clasp. This style tie also has a side adjustable slide, allowing the neck to be shortened or lengthened to achieve the perfect neck fit. This style bow tie comes in sizes for newborn through adult.  Our freestyle bow tie is worn around the neck and then tied in the front. This style tie comes in various sizes ranging from infants to adults.  Please visit our sizing guide for information on our bow tie sizes. 


FREESTYLE BOW TIE INFORMATION

Our freestyle bow tie is made with adjustable slides which allow the bow tie to fit a neck size of between 15" to 22". If you need a different size please enter that size in the optional section upon selecting the bow tie design.  Please visit our freestyle bow tie guide for help on adjusting and tie our freestyle bow ties. 


COTTON FABRIC

A number of our items are made using cotton fabric.  If you have never worn a cotton necktie before please note they are different.  Cotton fabric ties and lays differently than silk or microfiber (which traditional type ties are made out of).  Cotton is known to wrinkle and may wrinkle during the shipping process.  If this happens you can press the ties with an iron on the cotton setting.  If you will be using a non-standard knot for your tie, like the Double Windsor knot then you might want to purchase the longer length tie.  If you have any questions please contact us.