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FAQ

Why doesn't my item ship out as soon as I order it?

All of the items listed in the Apple & Ivy store are handmade and made to order. We do not have product inventory, everything is made to your order specs. It takes time for us to create your order. We really love our work and take pride in the handmade goods we create. We put creativity, love, time and care into every item we make. We do understand some orders are needed quickly, so we do offer a rush service.


Are all of your items handmade?

Yes all of our items are handmade by Rebecca H. Wilding. To see an example of how an item is made at Apple & Ivy please see our “Handmade” page by clicking here.


Are your items made in the USA?

Yes all of our items are handmade in the USA, more specifically in Winter Park, Florida.


Can I come visit the Apple & Ivy studio?

We are sorry but the Apple & Ivy studio is private and closed to the public. However, you can see inside the Apple & Ivy studio by clicking here.


Can I order samples of the fabric?

Yes we offer a free sample service to ensure the fabrics you see in our store match you needs. If you would like to order a fabric swatch please click here.


Where do you get your fabrics?

The fabrics used to create our items come from all over the world. Majority of our silk fabrics come from International areas.


What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.


How secure is the webshop?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).


Do I need a PayPal account to buy?

No, you don't need to have a PayPal account to purchase from this store, although if you already have a PayPal account you may use it.


Once my order ships, how long will it take to be delivered?

Shipments within the United States usually arrive within 3 business days. To Canada it can be from 7-10 days. For all other areas the shipping time can vary from 7 to 12 days. For international shipping, please be aware that it is not uncommon for packages to be held in customs within your own country for several days and on some occasions weeks for processing. That is beyond our control and shipping time also depends on your countries international security concerns and the levels of threat the receiving country may be experiencing. So please allow up to 30 days for arrival in the worst case scenario. Having said that, most of our packages arrive at their destination in a timely manner.


How long does it take for me to get a response from an email I sent?

The typical response time for an email or voicemail response is around 24 to 48 hours.  I try my best to respond as soon as possible to inquires.  I  receive hundreds of emails and phone calls in one day and want to give each one the attention they deserve. 

How are your products packaged?

Apple & Ivy products are packaged in a professional manner to ensure they get to you safely and so they are perfect to give as gifts (or keep for yourself).


I am not sure what size necktie or bow tie to order?

At Apple & Ivy we offer several different sizes for our neckties and bow ties. For size information please refer to our size chart by clicking here.


How do I tie a freestyle bow tie?

For instructions on how to tie a freestyle bow tie, please click here.


How do I adjust the neck size on the pre-tied necktie or bow tie?

Our pre-tied neckties and bow ties are easy to adjust for the perfect fit. Please click here to see how to adjust the neck size.


How do you adjust the belts on the suspenders?

Our suspenders use traditional suspender slides and clasps.  To see how to use the slides and clasps, please click here.


How do I clean my silk necktie or bow tie?

Our silk ties can either be spot cleaned or dry cleaned. They can be spot cleaned with Dryel cleaner which is safe to use on silk fabric. Or they can be taken to a dry cleaning service provider.


How do I clean my non-silk necktie or bow tie?

Our cotton, tweed or poly blend ties can be spot cleaned or machine washed on gentle. They can be spot cleaned with Dryel cleaner or with a Tide pen. Or they can be machine washed on gentle and then line dried. Please note that the tie may need to be iron pressed after washing due to some wrinkling that may occur.


How do I clean my Apple & Ivy clothing item?

Our clothing items can either be machine washed, hand washed or dry cleaned. The more delicate dresses would do best to be either hand washed or dry cleaned. All of our clothing items are handmade and do require gentle cleaning so either the hand wash or delicate cycle should be used when machine washed. It is advised not to use a heated dryer on our clothing items but you can do so if you use the delicate cycle. Line drying is the preferred method.